How do I contact MSC Cruise?

How do I contact MSC Cruise Customer Service via Live chat?

MSC Cruise Line offers 24/7 assistance to its passengers through its dedicated customer service team. Passengers can seek help through phone or email, but phone support may only be available during working hours. The passengers can also connect with the agent via social media. In this article, you will learn about contacting MSC Cruise Line through various communication channels. 

How do I contact MSC Cruise Connections?

MSC Cruises streamlines the travel process by assisting at every stage of the trip. If you need help, connect with MSC Cruise via Email or phone. They are available to help you in the best possible way. 

Phone: Passengers need to make the call during our operating hours. We're available to answer calls Monday through Friday from 8:00 am to 11:00 pm EST. On weekends, you can reach us between 9:00 am and 9:00 pm EST. To make a call to MSC Cruises, follow the steps below: 

  • Visit the official website of MSC Cruises. 
  • Get to the bottom of the page and find the ‘Contact Us’ section. 
  • Select the calling option and get a list of various countries.
  • Tap on your country, and a number will appear on the screen. 
  • Dial the MSC Cruises phone number +1-954-772-6262 and connect your call. 
  • Follow the IVR prompts and press the key for a live person. 
  • Contact the agent and have your query resolved. 

Email:  Passengers who need special medical assistance during their trip should email MSC Cruise Customer Service. Contact specialneeds@msccruiseusa.com and request the help you need. Please submit your request at least 30 days before departure. 

The following is how exceptional requests can be made: 

  • Pregnancy: During the trip, a pregnant woman can get the help she needs. However, a lady cannot take the cruise if she is 23 weeks pregnant at the end of the voyage. Before boarding the trip, the woman must also present a medical certificate and have a consultation with a physician. Pregnant women can only travel with MSC Cruises with their doctor's approval. 
  • Visual impairments: If you have visual problems, reserve a crew member to assist you during your trip. 
  • Service Animals: In order to receive assistance, passengers may bring a service animal on board. They have to email the cruise line all of the documentation. 

Does MSC have a Live chat?

Yes, MSC Cruise Lines' MSC for Me app has a chat capability. In order to use the cruise chat feature, passengers must download the MSC for Me app; they are unable to access this chat service through the official website. 

For me, MSC's features include: 

  • Through the chat feature, travelers can start a conversation with their loved ones. 
  • An internet connection is not necessary to use the app. You don't need an internet package to message. 
  • Through the app, travelers may directly reserve dining options, shore excursions, and activities while on board. 
  • Find out how your scheduled activities are progressing. 
  • You can maintain a log of all the purchases and outlays you made during the trip. 
  • Notifications about events, deals, and promotions are sent to guests. 

How can I receive an MSC Cruise notification? 

Passengers must sign up for the MSC Cruises newsletter if they want to get news and promotions. Simply scroll to the bottom of the page, select "SUBSCRIBE TO OUR NEWSLETTER TO RECEIVE OFFERS AND NEWS," enter your email address, and then click "Sign up." The cruise line will now notify you immediately of any essential updates on the cruise line, its deals, and discounts. Receive the alert and utilize the news to locate discounts. 

Conclusion 

MSC Cruise Line provides multiple ways of liming support, such as phone, email, and the MSC for Me app, which guarantees that a passenger can obtain the support needed. With the newsletter, travelers are able to enjoy interesting offers and news to make their cruises even better.